When your employees have a question or need support with a device or application, they need someone they can call to get the issue resolved as quickly as possible. At RCN Networks, we provide local, friendly and knowledgable IT support to your staff 24×7. We want to replicate the convenience of having a local IT staff in-house with the cost savings of outsourcing to RCN Networks. We have structured our help desk to accomplish this by giving your employees multiple convenient ways to get support, along with implementing a sophisticated ticketing system that gives us the ability to analyze historical data, and determine the root cause of many support issues and prevent them from occurring again. This helps reduce the amount of support calls we receive to our service desk, as well as keeps your employees running as efficient as possible.
RCN Networks has invested in the technology and infrastructure to help resolve your employees requests remotely, however there are times when a support technician is needed to be on-site to remedy the issue. When this happens, a technician is dispatched to your location at no additional cost as quickly as possible.